Shipping policy

Last updated: 05/10/2026

Processing Time

All orders are processed within 1–3 business days after payment is received. Orders are not processed or shipped on weekends or public holidays.
If we experience a high volume of orders, processing times may take slightly longer, but don’t worry, we’ll keep you updated.

Shipping Rates & Delivery Estimates

We currently ship within Portugal only. International shipping, including delivery to other EU countries, is unavailable.
Shipping costs are calculated at checkout based on your location and the weight of your order.

Estimated delivery times:

• Portugal: 3–5 business days

Please note: Delivery times are estimates.

Order Tracking

Once your order ships, you’ll receive an email with a tracking number so you can follow your package’s journey. Please allow up to 48 hours for tracking information to update.

Lost or Damaged Packages

We are not responsible for packages lost or damaged during shipping. However, if this happens, please contact us and we’ll do our best to help you resolve the issue.

Contact Us

If you have any questions about your order or shipping, email us at [your email] — we’re always happy to help (and we usually reply faster than you expect).