Shipping policy
Last updated: [Insert Date]
Processing Time
All orders are processed within 1–3 business days after payment is received. Orders are not processed or shipped on weekends or public holidays.
If we experience a high volume of orders, processing times may take slightly longer — but don’t worry, we’ll keep you updated.
Shipping Rates & Delivery Estimates
We ship worldwide from Portugal.
Shipping costs are calculated at checkout based on your location and the weight of your order.
Estimated delivery times:
-
Portugal: 1–3 business days
-
Europe: 3–7 business days
-
Rest of World: 7–14 business days
Please note: Delivery times are estimates and may vary depending on customs processing in your country.
Order Tracking
Once your order ships, you’ll receive an email with a tracking number so you can follow your package’s journey. Please allow up to 48 hours for tracking information to update.
Customs, Duties & Taxes
International orders may be subject to import duties, taxes, and other fees charged by your country’s customs office. These charges are the buyer’s responsibility. Unfortunately, we have no control over these fees or their cost.
Lost or Damaged Packages
We are not responsible for packages lost or damaged during shipping. However, if this happens, please contact us and we’ll do our best to help you resolve the issue.
Contact Us
If you have any questions about your order or shipping, email us at [your email] — we’re always happy to help (and we usually reply faster than you expect).